We provide a patch version to fix this issue, you can download it from the links below. Google recently updated the download API, which made the download feature in certain old versions inaccessible. We'd like to explain it in more detail and then see how we could help you further. I understand your feeling, and it would be very depressing if you were unable to access it in a normal way. Really apologize for any inconvenience caused by your recent experience with our software. Reply from Wondershare Updated Sep 11, 2023 Look forward to getting in touch with you! You are important to us, and we want to help as much as we're able to. Regarding your refund request, would you please send us your ticket number or contact email after receiving an invitation from Trustpilot? Our senior support will investigate it further and provide the needed assistance. After that, you'll not be charged again during the next billing period. Since you don't want to keep this subscription, we invite you to go to your account center and cancel it manually. Maybe it went to your trash box, so you didn't check it in time. Besides, we'll send a reminder email to the customer before auto-renewal. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Kindly note that the user will be auto-renewed if he/she subscribed to a monthly/quarterly/yearly plan and didn't cancel it manually. Per your description, please let us explain it in more detail and see how we can help you solve the issue further. Wondershare values each customer's benefits and we'll do our best to help you out. We are sorry to hear that you didn't have a good experience with our subscription mode.
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